30 Day Return Policy (USA ONLY)
If you are not satisfied with your online purchase you may return (full price) items within 30 days of receiving your purchase if you are located in the USA. A flat return fee of $8 will be removed from the refund amount. We do not accept returns on sale items or items purchased during a promotional period (when a discount code is used). To qualify for a merchandise refund, items must be returned in original, unused condition with original tagging.
- EVCR currently does not offer exchanges, a refund of your original payment method will be processed upon receiving your return. If you wish to receive a different size, you will need to place a new order via the website.
- We will not accept any items if: worn, washed, altered, snagged, ripped, stained, any distinct odors, or any other damages caused by the receiver. Items covered in animal/human hair will not be accepted.
- If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in.
"However, if and when we do receive your return and it violates our return policy (including late returns), we will automatically deduct a $2 dollar restocking fee on top of the flat rate shipping fee from the refunds total amount or send it back to you depending on the condition of the item."
RETURN CLAIM PROCEDURE
If you added Route Package Protection to your cart please see https://claims.route.com/
To facilitate the return of an item you’ve purchased from us, please follow the below steps:1. Please email request to - firstname.lastname@example.org
2. Please include your order number, item number, and reason for return.
3. Once it is approved, you will receive a follow-up email with the returns label.
4. Repack the items with all tags still attached with it's original packaging.
5. Once we have confirmation of your parcel, we will issue your refund of your items returned.
- If you wish for us to process your return, fee's are due upon receipt and will reflect through your refund.
-To be eligible for a return, your item must be unused and in the same condition as it was received and in the original packaging.
IN-STORE PURCHASES MUST BE RETURNED IN-STORE.
Refunds will be issued in the original form of payment. Please allow 6-14 business days from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from international and APO/FPO addresses, please allow 6-14 business days from the return ship date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.