30 Day Free Return Policy (USA ONLY)
If you are not satisfied with your online purchase you may return items free of charge once within 30 days of receiving your purchase if you are located in the USA. We do NOT accept returns on sale items or items purchased during a promotional period. To qualify for a merchandise refund, items must be returned in original, unused condition with original tagging.
- EVCR currently does not offer exchanges, a refund against your original payment method will be processed upon receiving your return. If you wish to receive a different size, you’ll need to place a new order via the website.
- We will not accept any items if: worn, washed, altered, snagged, ripped, stained, any distinct odors, or any other damages caused by the receiver. Items covered in animal/human hair will not be accepted.
- If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in.
- Should you wish to make more than 1 return, the customer will be responsible for any shipping fees back to our warehouse after the first free return EVCR provides.
**Returns will be completely free with shipping for USA CUSTOMERS ONLY (one time only). All INTERNATIONAL customers are subject to pay the shipping fees back to our warehouse, should you be interested in a refund.**
RETURN CLAIM PROCEDURE
To facilitate the return of an item you’ve purchased from us, please follow the below steps:
- Go to our returns portal - https://www.evcr.com/a/returns
- Simply follow the onsite instructions, you will only need your order number and email address.
- Repack the items with all tags still attached, ideally in the original packaging. Please remember to include a copy of your delivery note.
- The shipping is free for all USA residents within the 30 day window. (See below for information regarding International Returns.)
- Once we receive your return inquiry, we will either approve or reject it based on our return’s policy.
- Once it is approved, you will receive a follow-up email with the returns label.
- You will need a printer to print off and attach your return label (We do NOT send out return slips via mail), then take it to the nearest post to send it off, it’s that easy! Make sure you get proof of postage and keep it safe as we are not responsible for any lost packages.
- Once we have confirmation of your parcel, we will issue your refund, this usually takes up to 10 business days.
Upon receiving your RMA# from our customer care team, simply send your item(s) along with your completed returns form via a tracked method of postage, to:
110 EAST 9TH STREET SUITE B871
LOS ANGELES, CA 90079
*We are not responsible for lost returns. Don’t forget to obtain and keep your postage receipt in case your return gets lost on its way back to us.
We will notify you as soon as your return is processed. If you have any questions, please contact customer service at (213) 935-8037 or email email@example.com for assistance.
Refunds will be issued in the original form of payment. Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from international and APO/FPO addresses, please allow 4-6 weeks from the return ship date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.
SALE ITEMS & PROMOTIONAL PERIODS
Please note, we are unable to accept any returns on sale items or items purchased during a promotional period. Only full priced products are able to be returned.
If you believe your garment has a fault, please email firstname.lastname@example.org with your order information and a photo of the fault.
PLEASE NOTE, ITEMS PURCHASED ONLINE ARE NOT ABLE TO BE RETURNED IN-STORE, AND IN-STORE PURCHASES MUST BE RETURNED IN-STORE.