Frequently asked questions
From design to production, we do it all! We at EVCR have our very own plant in Ensenada, Mexico, where all the magic happens. Our design team is based in Los Angeles and our production happens in Mexico. Read more about our mission on our About Us page!
WE SHIP WORLDWIDE!!
Please note that we do not currently ship to the following countries: Balkans, Belarus, Burma, Cote d’Ivoire, Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
We provide free domestic shipping on orders above $10+ to all 50 states in the US. Resident shoppers outside of the US are subject to shipping + any and all duty fees.
As we are located in Los Angeles, shipping time on the West Coast can be anywhere from 3-10 business days. East Coast shipping time could be anywhere from 3-14 business days. During COVID, all carriers are backed up, so we do appreciate your patience in advance.
Resident shoppers outside of the US may choose their shipping options at checkout which will give you a time frame of when you should expect your packages to arrive.
*USPS FIRST CLASS INTERNATIONAL* mail may take up to 6 weeks.
*DHL EXPRESS SHIPPING* is totally worth it, wicked fast shipping. All International orders can take 3-9 business days.
Unfortunately, we do not restock our products because every print is LIMITED EDITION. However, we launch new prints EVERY THURSDAY so stay tuned via our newsletter and Instagram (@EVCR) to keep yourself in the loop.
As long as you email us before your order is sent out, we can still help you adjust: sizing, mailing address, and/or cancel your order.
If a wrong address is provided and the order has already been mailed out. Once the parcel is received back at our warehouse for wrong address or lack of information (ex: suite/apt #), we will deduct the shipping fee from the refund amount and process a refund for your order. Shipping fees will not be refunded for International Orders.
Route protection is a third party platform we work with to ensure that you receive your package in a timely matter. Should your package get lost in transit and never show up, it's going to be a lifesaver. You have 15 days from the date that the package was marked delivered to file a claim with Route, where they will assist with lost, stolen, and damaged products in a few clicks. If it is outside that time frame, the insurance will no longer be applicable to your order.
Please note EVCR does not cover import liabilities that may be applied by the government of the destination country.
EVCR will not accept any responsibility for customs delays, duties or taxes that may apply in the destination country.
Under no circumstance will EVCR accept any orders back due to rejection of customs charges.
Due to COVID, shipping carriers are backed up. We will NOT offer any compensation for late deliveries. We will only make concessions if the parcel is returned to our warehouse.
Unfortunately, we do not do exchanges. Should you wish to replace the item for a different style or color, you must place another order.
need more help?
CAN’T FIND THE ANSWERS TO YOUR QUESTIONS, REACH OUT TO OUR CUSTOMER SERVICE VIA EMAIL AT EVCR@EVCR.COM